Shipping

All orders are shipped using UPS Standard Ground. Shipments arrive within 4-5 business days of the date the order is sent out. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. 

All orders received Monday thru Thursday will be processed the following day. All Orders received on Friday thru Sunday will be processed and shipped on Monday. This process applies to 2nd Day Air shipping requests as well.

Shipping Restrictions: 
We cannot ship to P.O. Boxes, APO, and, FPO Addresses. Orders addressed this way will not be processed and will be held until further contact with shipper.

Tracking your Shipment:
Your shipping notification email will contain a link to track your UPS shipment. The tracking number we provide is accurate, however it can take from a few hours to several days before the shipping carrier acknowledges the shipment or updates their tracking information.

HOLIDAY Shipping Schedule:
Last day to order for GUARANTEED standard UPS Ground delivery before Christmas is Thursday, December 13th before 1pm.  Next day air and 2nd day air are still shipping options after December 13th for orders wanting delivery before Christmas.

For questions or concerns regarding the shipping of your order please email or call us at 1-888-77-BASIN.

Return Policy

Due to the personal nature of our products we cannot take returns.
*If there was an error in your online order you have 30 days from the day you received your purchase to contact Basin regarding your order’s error. Any missing or damaged products will not be replaced and or credited after the 30 days have expired.